Welcome to our warranty page! As a small run business, we pride ourselves in putting a smile on all of our customer’s faces and we always want to make sure that you are satisfied with our products.
This is why we offer to all of our customers a 2-year warranty. If you are not 100% satisfied with our products, we will be more than happy to refund or replace the items should it break within the covered period. Since we just want everything to be as convenient as possible, you wouldn’t even have to return the item back, so you can save yourself a trip to the post office!
However, we also want to make sure you get the right product and not a counterfeit or used one. So we just wanted you to know these points so you know what the warranty covers:
- We do not cover unauthorized resellers, so we hope you can support our business and buy directly from us! The warranty covers all purchases sold and shipped by PureHQ Direct. That includes:
PureHQ Official website: www.purehqfilters.com
Amazon.com: Amazon Store Front
Walmart.com: Walmart Store Front
Please make sure to check that it is Sold & Shipped by PureHQ Direct, and not a knock-off seller or a resold item. As long as we’re able to find your Order number in our systems from any marketplace, we got you covered.
- Used or “open-box” merchandise is not covered by our warranty.
- If you bought it used or refurbished from Amazon Renewed, they have a 90-day warranty on it and you can call them up directly so they can take care of you.
- To prevent potential abuse, we are limiting the replacements to one time. But don’t worry, we’ll still refund you in the off-chance the replacements still don’t work.
- If you received the product as a gift, just email us at firstname.lastname@example.org with a photo of the defective item and your address, and the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.
With that being said, just fill out our quick warranty registration form below. If you can’t find the particular model/color you’re looking for in the drop-down box, then just write it down in the comments.
Once again, thanks for supporting our small business and we promise you that we’ll make good on our word of providing you the right accessories you need.
Register For Your 2 Years Warranty
We pride ourselves in providing excellent customer satisfaction, and will do everything we can to make your experience great.
If you’ve already registered your warranty and need to contact us directly, please send an email to email@example.com for further assistance.